Terms of service

Postacio takes one post you compose, publishes it to the social accounts you have connected, such as X, Telegram, LinkedIn and YouTube, either immediately or at a time you schedule, and then keeps asking each platform how that post is doing so you have a rolling metric history within your plan’s window. It is operated by DSV CAPITAL S.R.L., a company registered in Romania.

You need an account to use Postacio, and you are responsible for keeping access to it secure. Anything done through your account is treated as done by you. Tell us at support@postacio.com if you believe someone else has got in.

A workspace can have members. If you invite someone, you decide what they may do there, and what they do in your workspace counts as done on your account. If you are invited into someone else’s workspace, that workspace and its content belong to its owner, who can change or end your access.

What you publish stays yours. You give Postacio only the permission it needs to do what you asked - store your post and media, send them to the platforms you selected, and read back the resulting metrics.

You are responsible for the content you publish through Postacio: that you have the right to publish it, and that it is legal where you are. You are equally responsible for complying with the terms of every platform you connect - X, Telegram, Instagram, Facebook, LinkedIn, TikTok and YouTube each have their own rules, and publishing through Postacio does not exempt you from any of them. That includes labelling a paid partnership or AI-generated media where a platform asks for it; where Postacio cannot set a platform’s label, add it in that platform’s own app. A platform can reject, remove or limit your content, or suspend your account there, entirely on its own terms. Postacio cannot appeal that for you.

Postacio uses YouTube API Services. If you connect a YouTube channel, you agree to be bound by the YouTube Terms of Service, and YouTube data is handled as the privacy policy describes, alongside the Google Privacy Policy.

Do not use Postacio to publish anything unlawful, to impersonate someone, to spam a platform, or to work around a platform’s limits or a suspension.

The service is provided as is and as available, without warranty of any kind. There is no uptime promise. Features can change or disappear, a platform can change its API without notice, and a publish or a metrics refresh can fail. Treat Postacio as a helper, not as the only copy of anything that matters to you.

To the fullest extent the law allows, Postacio is not liable for indirect or consequential loss, for lost reach, revenue or opportunity, or for anything a connected platform does to your account or your content. Nothing here limits liability that cannot legally be limited.

Postacio offers two paid plans, priced in US dollars and counted in connected social accounts, on any networks, in tiers: each rate applies only to the accounts in its range. Creator costs $4 per account a month for your first 25, $3 for the next 25, $1 after 50; or, billed yearly, $40 per account a year for your first 25, $30 for the next 25, $10 after 50. You choose the number of accounts, from 5 ($20 a month or $200 a year) up to 1,000. Business costs $5 per account a month for your first 25, $3 for the next 25, $2 after 50; or, billed yearly, $50 per account a year for your first 25, $30 for the next 25, $20 after 50, for the number of accounts you choose from 15 ($75 a month or $750 a year) up to 1,000. Social groups are not billed. Every plan’s limits are listed on the pricing page. Paid plans can start with a 14-day free trial without a card - one per person rather than one per account: an email address that has already had a trial cannot start another, even on a new account. There is no free plan. An account without a running plan - a trial that ended, a plan that ended or is paused - keeps everything in it, including its connected accounts, but cannot be used to write, save, plan, schedule or publish, connect another account, or see analytics until a plan starts. A post already scheduled goes back to the drafts with its date kept when it comes due.

Some X usage may be sold as a one-time X usage pack. A pack is used only for X API usage in the social group it was bought or given for, once that group’s monthly X allowance is used, and it cannot be moved to another group. Deleting the group or your account ends what is left of it.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. It sells you the subscription, charges you, and handles sales tax and VAT; the current price, billing interval and any taxes are shown in Paddle’s checkout before you agree to pay, and Paddle’s own buyer terms apply to the purchase. In the EU and the UK the price shown includes VAT; elsewhere, including the US, sales tax is added where it applies. Postacio does not receive your payment details.

A paid plan renews automatically at the end of each billing period until you cancel it. If a renewal payment fails, the plan stays active for 7 days while you update your card; after that the account has no running plan.

You manage a paid plan from the Plan & billing page in the app. You can change plan, billing period or the number of accounts on Business at any time: a change that costs more is charged straight away for the rest of the current period, and one that costs less leaves a credit that is used against your next payments. Every change is priced on screen before you confirm it.

You can pause a paid plan for 1 to 3 months. The pause starts at the end of the period you have already paid for; while it runs nothing is charged and the account works as one without a plan. The plan comes back on the date shown, when its next payment is taken. You can bring it back sooner; that starts a new period and takes its payment on the day you resume. A pause needs a plan in good standing: not while a payment is failing, and not while free months are running.

You can cancel at any time while the plan is running, and you can change your mind until it ends. If the plan is paused, resume it first and then cancel, or ask us to end it. Cancellation takes effect at the end of the period you paid for - or, while a renewal payment is failing, at the end of its 7-day grace - and the account then has no running plan. Nothing is deleted when a plan ends or pauses: social groups whose accounts the account no longer covers are paused, and everything comes back when a plan starts again.

Refunds are handled by Paddle, our merchant of record, as the refund policy describes.

You can delete your account at any time from Settings, in a couple of clicks and without asking anyone. If you still have a paid plan, deleting the account ends it straight away rather than at the end of the period. You can still ask for a refund within 14 days of your last payment, as the refund policy describes; past that, cancel instead if you want to use what you have already paid for. The data-deletion page describes exactly what that removes. We can also end an account - for example if it is being used to break these terms or a platform’s - and other than in a serious case we will tell you first and give you the chance to export your data.

Deleting your Postacio account does not delete posts already published on a platform. Those live on there under that platform’s rules, as the privacy policy explains.

You can write to us from inside the app. Support messages are answered by a person. Questions about an order, a payment or a refund can also go to Paddle; anything about the product itself is answered by us. Please do not put passwords or payment-card details in them. Feedback is read and may shape the product, with no obligation on either side: you are not owed a change, and we owe you nothing for an idea we use.

These terms can change as the product does. The date at the top moves when they do. When a new edition takes effect you are asked in the app to agree to it before you continue; if you do not agree, you can delete your account.

These terms are governed by Romanian law, and any dispute goes to the competent courts of Bucharest. If you use Postacio as a consumer, this does not take away the protection given to you by the mandatory law of the country you live in, or your right to bring a claim in the courts there. Anything about paying - charges, tax, invoices and chargebacks - is between you and Paddle under Paddle’s buyer terms.