Refund policy
Postacio is sold by Paddle.com, our online reseller and Merchant of Record, so every payment and every refund goes through Paddle.
Last updated 1 November 2026.
14-day money-back guarantee
If Postacio is not right for you, you can ask for a full refund within 14 days of any payment, for any reason. That includes the first payment of a plan and every renewal after it: each payment has its own 14 days.
How to ask
Use the link in your Paddle receipt email, go to paddle.net, or write to support@postacio.com and we will arrange it with Paddle.
Cancelling
You can cancel at any time from the Plan & billing page in the app. Your plan stays active until the end of the period you paid for, and no further payment is taken. Deleting your account ends the plan straight away instead, and you can still ask for a refund within 14 days of your last payment.
Your legal rights
If you are a consumer in the EU, the EEA or the UK, you also have the statutory rights set out in Paddle’s buyer terms, and nothing here limits them.
Contact
Postacio is operated by DSV CAPITAL S.R.L., a company registered in Romania. Questions about a payment or a refund: support@postacio.com.